The very worst thing you can do with frequently asked questions is make a list of them on your web site. Frequently asked questions are bugs, and the only satisfactory answer to them is to fix the problem so the questions don’t get asked again.¹

One of the great things about the month of december is the wide array of awesome advent calendars for geeks. This year I added PHP Advent to my list of essential reading. However december was one of those months where I barely had time to sleep, let alone actually read, so a lot of articles were left in my Instapaper cue. A few days ago I read through one of them and found this great quote from Drew McLellan. The whole article is very well worth a read.